Department of facilitation, passenger and cargo services

Information for the industry Instructional material Department projects International standards Operations Center Airline Contacts Airport Contacts Regulatory legal acts in the field of service and observance of the rights of passengers of the Republic of Kazakhstan Transportation of dangerous goods by air on civil aircraft Information for passengers

Flight Operations Department

Airline Establishment Aerial Work Operator Establishment General Aviation (Non-Commercial Operations) FO Regulations

Airworthiness Department

Type Certificate Recognition Certificate of Airworthiness Noise certification Permit to use radiotransfer device Permission to perform a special flight Export Certificate of Airworthiness Prototype non-type certificate for light and ultra light Performing modifications and repairs on an aircraft Approved maintenance orgsanistions Recognition for a Foreign Maintenance Organization Certificate Maintenance Organization Exposition Certificate of Release to Service Continuing Airworthiness Management Exposition Nominated post holder for continuing Airworthiness Aircraft Maintenance Program Minimum Equipment List (MEL) Airworthiness Directives International Co-operation Safety Oversight Program Aviation Regulations Airworthiness

Aviation Security Department

ICAO (ICAO European and North Atlantic Regional Office) Control and supervision in the field of aviation security Aviation security training and retraining Regulatory legal acts on aviation security Annual Report - Aviation Security Staff Day Video material on aviation security Cybersecurity Information on conflict zones Aviation Security Event Reporting

Department of Air Navigation

Meteorological support of flights (MSF) Provision of Aeronautical Information (AIS) and Cartography (MAP) Air Traffic Services (ATS) Search and Rescue Flight Support (SAR) Radio engineering support of flights (CNS) Development of an instrument flight plan (PANS-OPS) Register of certificates of air navigation service providers of the Republic of Kazakhstan The plan of inspection inspections of the PANO The plan for conducting the exercises of the PSO Useful links

Department of Aerodromes(Heliports) and Ground Handling

Equivalent flight safety level (exceptions) Flight safety analysis for 2020 ICAO standards and Recommended Practices Instructional material Aerodrome(heliport) certification Certification, oversight and control of Aerodrome (heliport) operators List of Certified Aerodromes (Heliports) Registry of registration of non-certified aerodromes (heliports) and landing sites Requirements for the Aerodromes (Heliports) certification Oversight of non-certifiable aerodromes (heliports) Vertiports Ground Handling List of organizations providing ground handling services Requirements for ground handling activities De-icing/anti-icing protection of an aircraft on the ground Activities that may pose a threat to flight safety Information for applicants Map of aerodrome vicinity zones of the Republic of Kazakhstan Verification of the need to obtain a permit Contacts Questions and Answers (FAQ) Flight Safety Runway safety Wildlife Hazard Management Safety information bulletins and materials Aerodrome (heliport) operator’s safety management system (SMS)

Licensing Department

Personnel licensing Aviation personnel training Regulations

Department of Aviation Medicine

Aviation Medicine regulations

Finance Department

Department for Sustainable Development and Work with Stakeholders

Department of Safety Management, Quality, Strategy and Compliance with Standards

Flight Safety management Aviation Safety Directive State Safety Program (SSP) Kazakhstan Aviation Safety Plan Safety promotion Safety surveillance and oversight Safety oversight program Surveillance schedule Safety analysis FRA Rules (P-307) ADREP Taxonomy Safety reporting Mandatory Reporting System Voluntary Reporting System

Legal Department

State registration of civil aircraft

Civil aircraft registration Amendments to State Register and to Certificate of Registration Remove an aircraft from the State Register Registration of aircraft mortgages Irrevocable De-registration and Export Request Authorisation (IDERA) Registration of Unmanned Aircraft Systems (UAS) Fees

Unmanned aviation systems department

Confirmation of technical compliance (Declaration and application forms) UAS with UAV weighing LESS THAN 1.5 kg UAS with UAV weighing 1.5 -25 kg UAS with UAV weighing 25-750 kg

Examinations

Air traffic service personnel Aircraft flight crew members Aircraft maintenance personnel

Department for Issuing Permits for Protected Areas

For Applicants Map of Aerodrome Vicinities of the Republic of Kazakhstan Contacts

Департамент бухгалтерского учета и финансовой отчетности

Regional Forum on Air Cargo Transportation and Logistics TIACA

(Kazakhstan, Astana, 19 – 21 June 2024)

From June 19th to 21st, 2024, the Republic of Kazakhstan will host, for the first time, the Air Cargo and Logistics Regional Forum. The event will be held under the auspices of The International Air Cargo Association (TIACA) with the support of the Ministry of Transport of the Republic of Kazakhstan and the Civil Aviation Committee. It will be co-organized by the Aviation Administration of Kazakhstan.

The Cargo Forum will take place within the framework of the 2nd Aviation Talks and will be themed 'Silk Road in the Sky – Kazakhstan Air Cargo Hub.' Participants will engage in discussions regarding key aspects of the air cargo industry, including transit potential, multimodal transportation, innovations and digitalization in cargo transport, airport infrastructure, logistics centers, efficient customs procedures, sustainable aviation fuel, cooperation with international air carriers, and investments in training and personnel.

The Forum is expected to engage stakeholders across the entire air cargo logistics chain, both at international and regional levels. It serves as a key event for sharing experiences, networking, and addressing current industry challenges.

With the rapid growth of globalization, the development of cargo aviation plays a crucial role in modern logistics and trade and stands as a key element in Kazakhstan’s multimodal logistics strategy.

The development of cargo aviation in Kazakhstan not only contributes to its integration into the global economy but also creates new opportunities for transit and logistics infrastructure development. This, in turn, acts as a catalyst for economic growth and reinforces the country’s international positioning.

“We are excited to support economic growth and promote a flourishing and expanded logistics industry by working with the AAK to organize a first-class conference, which will bring together over 300 decision-makers from the local community and across the globe to network, showcase their expertise and solutions, as well as to learn and debate pressing issues affecting the Central Asian region”, said Steven Polmans, TIACA Chair.

The detailed programme of the event will be published on the website of the Aviation Administration of Kazakhstan on 15 March this year. Pre-registration is required to participate in the TIACA Regional Forum and will be available until 15 May 2024. To participate in the Forum as a speaker, please email Fal@caa.gov.kz by 15 April 2024.

To register in the Forum as an external participant, please follow the link https://web.cvent.com/event/f98f7cd4-144c-4997-89c9-bf01ba9abe46 Registration of participants from Kazakhstan will be carried out by the Aviation Administration of Kazakhstan. To register, please email Regtiacakz@caa.gov.kz.

For media accreditation, please contact the press service of the Aviation Administration of Kazakhstan by phone 8(775)6006093 and email: Press@caa.gov.kz.

To participate in the Forum, Kazakhstan’s delegates must register online before May 15, 2024 by e-mail regtiacakz@caa.gov.kz
The participant must receive a confirmation number to complete registration. Please, ensure that your registration number has been received, otherwise your registration will not be confirmed.
To participate in the Forum, Foreign delegates must register online before May 31, 2024 using the link www.tiaca.org
The participant must receive a confirmation number to complete registration. Please ensure that your registration number has been received, otherwise your registration will not be confirmed.

LOCATION

The Regional Forum on Air Cargo Transportation and Logistics (TIACA or the Forum) will be held at the [Location TBA]. The meeting will be hosted by the Ministry of Transport, Civil Aviation Committee, and Aviation Administration of Kazakhstan JSC, Kazakhstan.

SCHEDULE OF THE MEETING

The official opening of the Forum will commence at 9:30 am on Thursday, 20 June 2024. The Forum will be conducted in English. Simultaneous interpretation in English, Kazakh and Russian will be available during the Forum. The Forum’s Preliminary Programme may be found on the Forum website at: https://web.cvent.com/event/f98f7cd4-144c-4997-89c9-bf01ba9abe46/summary

REGISTRATION OF PARTICIPANTS IS MANDATORY ONLINE

Participants are requested to register in advance ONLINE before 15 May 2024. Participants will be registered on a first-come first-served basis. We encourage you to register for the Forum at your earliest convenience for planning purposes.

Website address: https://web.cvent.com/event/f98f7cd4-144c-4997-89c9-bf01ba9abe46/summary

Participants will be required to reconfirm their registration on-site before the Forum to collect their Forum badges.

Registration Desk will be available at the Forum venue on:

- Wednesday, 19 June 2024 from 19:30 to 21:00; and

- Thursday, 20 June 2024, the opening day, from 8:30 to 9:30.

Participants are requested to visibly wear the Forum badge at all times.

VISAS

Information on the visa regime of the Republic of Kazakhstan for foreign citizens can be obtained at: https://www.gov.kz/memleket/entities/mfa/press/article/details/6764?lang=en

Participants from countries that require visas to enter Kazakhstan are urged to commence and verify the visa application procedure with the Aviation Administration of Kazakhstan JSC at: regtiacakz@caa.gov.kz with the subject [VISA]

HOTELS

Please refer to the list of the available hotels on the Forum website at [link TBA]

WEATHER CONDITIONS

Daily temperature varies between 18°C (64.4°F) and 25ºC (77ºF). Rain or windy weather conditions can be expected this time of the year.

USEFUL INFORMATION

TIME ZONE

Astana is 5 hours ahead of Coordinated Universal Time (UTC +5).

CURRENCY AND CREDIT CARDS

The currency in Kazakhstan is the Tenge (KZT₸). Tenge is pegged to the US$ at KZT₸447.17 to US$1 (Official (market) Exchange Rate on 2024-02-15).

ATM Machines of banks are generally open from 09:00 to 18:00. The machines that do accept international credit cards will have the symbol(s) of the types of international cards they accept. Money can be exchanged upon arrival at the airport.

LANGUAGES

The official languages are Kazakh and Russian.

ELECTRICITY

In Kazakhstan, the power sockets are of type C, F, and E. The standard voltage in Kazakhstan is 220-240 V and the frequency is 50Hz.

TIPPING

Tipping in Kazakhstan typically is optional. However, if you are a foreign guest with a good exchange rate and can easily afford to be generous, service people will be grateful.

At almost all restaurants and bars, a standard service fee of 10-20% is included as a line item at the end of the bill.

For most hotels, tip the bellhop if they transfer all your luggage to/from the room. In this case, a small tip (US$5 to US$10) is appreciated. The chambermaid could be tipped (about US$5+ per day) for good service, as she is integral to the enjoyment of your trip.

CITY MAPS AND ADDITIONAL INFORMATION

Airport

There is only one airport in Astana – Astana International Airport (NQZ) with two terminals – Domestic and International situated at the same address.

Taxi

The taxi service can take about 15-30 minutes to get to the Left Bank (downtown area) from the airport. Taxi can be ordered via UberKZ or Yandex Go apps (both available on iOS and Android). An official city taxi can be requested at the reception desk of your hotel.

City map

Information about the city map, transportation, where to stay, where to eat, and useful telephones can be found in the guide/city app 2GIS (available on iOS and Android).

International Dialing Code

Emergency Telephone Numbers

112 - telephone number of the unified duty dispatch service of the Emergency Situations Department.

The 112 number is available 24 hours a day, 7 days a week to receive reports of a threat or emergency or other cases requiring emergency assistance. You should only call this number if you need emergency assistance when there is a real threat to life, health, property, the environment, or if there is a real cause of these threats.

As in many countries, in addition to the 112 number, Kazakhstan has all emergency numbers:

firefighting service 101;
police 102;
ambulance 103;
gas emergency service 104.

If the situation on the scene changes (has improved or deteriorated), call 112 again and report it. The functionality of the emergency number is weaved into the mobile phones; therefore, you can call 112 even if your mobile phone does not have a SIM card, does not catch the operator's network or you have a negative balance.