Department of Facilitation
The purpose of the activity
The purpose of the Department of Facilitation is to control the quality of passenger, baggage, cargo and mail services, control over the availability of certain types of services at airports of the Republic of Kazakhstan, as well as control of documents regulating the rules of air transportation through the Department of Facilitation.
Mission:
Ensuring high quality standards of passenger, baggage, cargo and mail service at airports of the Republic of Kazakhstan.
Tasks:
- Participation in the development of regulatory legal acts regulating the regulation of air transportation and civil aviation activities;
- Introduction of amendments and proposals to improve existing legislative acts on the development of civil aviation activities;
- Implementation of measures to coordinate and improve air transportation;
- Improving the quality of passenger service;
- Timely response to requests from passengers regarding the quality of service and availability of services at airports of the Republic of Kazakhstan;
- Taking measures on the availability of services at airports of the Republic of Kazakhstan;
- Introduction of advanced and innovative technologies in the field of passenger service (self-registration, baggage check-in, mobile applications).