Free meals, accommodation of passengers in a hotel, and even a refund of the full cost of the ticket are services that airlines are required to provide in case of problems with the flight. In fact, it almost didn't work. To protect the rights of consumers, Kazakhstan has expanded the rights of air passengers. This was reported in JSC "Aviation Administration of Kazakhstan". However, experts believe that the norms still need to be finalized, the Khabar 24 correspondent reports. The situation at the counter of one of the airlines in the capital's airport is tense. The outrage is understandable. The passengers were supposed to leave 3 hours ago. However, the flight was first postponed, and then completely canceled. There are dozens of similar videos on social networks. The problem is relevant not only for the capital.