In order to prevent the occurrence and spread of coronavirus infection in the Republic of Kazakhstan, by the decision of the Interdepartmental Commission of the Republic of Kazakhstan headed by the Deputy Prime Minister of the Republic of Kazakhstan E. Tugzhanov, the number of scheduled flights to the following countries has been reduced: Germany, United Kingdom, Netherlands, Hungary, Czech Republic , Poland, Turkey, Ukraine, Belarus, UAE and Georgia.

The meeting was held on March 12, 2020 with representatives of foreign airlines as part of the work to prevent the occurrence and spread of coronavirus infection in the Republic of Kazakhstan. Due to the reduction of flight, it was recommended for foreign airlines to provide full refunds or rebookings without fines.

Due to reduction of flights, those passengers whose have tickets for canceled flights from March 16 this year can receive a refund at the place of purchase. Should passengers have any questions they may contact the airline by the following numbers:Turkish Airlines: +7 727 3123250, 51 (24/7);

Belavia: +7 7172 320241, from 9-00 a.m. until 7-00 p.m .;

Fly Dubai: +7 800 070 2833, (call is free from a mobile phone), 24/7;

Pegasus Airlines: +7 705 5558444, 24/7;

Lufthansa: +7 727 3335025, from 10-00 a.m. to 9-00 p.m., weekends: from 11-30 a.m. until 8-00 p.m.;

Uzbekistan Airways: +7 7172 910459, 60; from 9-00 a.m. until 6-00 p.m.;

Air Astana: +7 7172 584477, +7 727 2444477, +7 702 7024477, 24/7;

SCAT: +7 7252 998880, 24/7.

Those passengers who needs to consult on issues of canceled or limited regular destinations, Aviation Administration of Kazakhstan have call center operating 24/7 at 8 (7172) 64 58 40, 8 (7172) 64 58 41.