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Regarding flight delays

04/08/2022

Flight KC915 on the route Almaty - Antalya on August 3, 2022 was scheduled at 09:40 local time on the aircraft B-767 (registration number P4-KEA).

However, due to technical reasons, the aircraft was replaced and the flight was delayed until 18:00 on August 3, 2022, Almaty time. The delay time will be 8 hours 20 minutes.

Flight KC916 on the Antalya-Almaty route dated August 3, 2022 was also delayed from 13:40 to 21:40 Antalya time due to the late arrival of the aircraft.

All passengers of a delayed flight are provided with the provision of services (maternity and child room, soft drinks, food, hotel) in accordance with Article 86 of the Law on the use of the airspace of the Republic of Kazakhstan and aviation activities. In case of non-fulfilment, or improper fulfillment by the airline of these requirements, passengers are requested to contact the Transportation Department of Aviation Administration of Kazakhstan JSC from 9.00 to 18.00 at tel. +77172798215, +77172798213, +77172798229 or by e-mail cc@caakz.kz to take measures stipulated by the current legislation of the Republic of Kazakhstan.

The main priority of air transport is the safety of passengers, and therefore, if dangerous conditions create a safety hazard, the carrier must eliminate them, which usually leads to a flight delay.