German airline Lufthansa has temporarily suspended flights to Kazakhstan from March 11 to April 24, 2020. Up to this day, the airline operated regular flights Frankfurt-Almaty-Frankfurt (4 times a week) and Frankfurt - Almaty-Nur Sultan (3 times a week). Based on preliminary information, the airline intends to resume the flights on this route from April 25, 2020.According to the airline, those passengers who have air tickets for the specified period will receive full refund.

As of March 3, 2020, the Situation Center designated for monitoring coronavirus situation has been functioning in Aviation Administration of Kazakhstan. The center monitors the statistics of infected people in the countries with which Kazakhstan has regular and irregular flights.

Aviation Administration of Kazakhstan has a hotline 8 (7172) 64 58 41 for those passengers who needs to consult on cancelled or limited flights. Working hours from 9 AM to 6 PM during work days (5/2).