On March 5, 2024, AAK has successfully passed a certification to have developed and implemented a Quality Management System (QMS) as per the standards set by International Organization for Standardization (ISO).

ISO Standards are globally accepted and easily recognized by thousands of people, clients, private, government, and any local regulatory bodies. Since its inception AAK has made a strategic decision to implement a QMS, standardize its business processes, improve its overall operations, and provide a solid foundation for its sustainability initiatives in a path to the Excellence. The introduction of a QMS made it possible to optimize and unify the main organizational processes (Efficiency in Business Operations), such as planning and implementation of technical oversight and control, drafting regulations, and resource provision processes.

AAK by the certification of its QMS demonstrates the commitment:

• ability to constantly provide high-quality & consistent services that meet or exceed the expectations of industry players, partners, and our shareholders (Customer Satisfaction),

• process and systemic approach in managing AAK (to streamline processes and make them more efficient),

• compliance with the principles of transparency and continuous improvement culture,

• alignment with the regulatory requirements and international demands .

The ISO certificate conforms with the compliance of operational processes, services, and documentation with the requirements of ISO 9001 national standard to conduct the following scope of activity:

• participation in the development of draft regulations in the field of civil aviation;

• provision of public services for certification of individuals and legal entities operating in the field of civil aviation;

• technical oversight and surveillance of aviation safety and security;

• international cooperation with aviation authorities of foreign countries and specialized international organizations on issues of aviation safety and security.

In addition, certification will facilitate the implementation of a system for managing risks and realizing opportunities related to the AAK's area of activity and its objectives. As a result of successful QMS certification and in the conditions of constant maintenance of compliance with the ST RK ISO 9001-2016 standard, a reduction in the level of reputational risks and an increase in the aviation regulator’s brand value at Central Asia region as a reliable partner, are expected.

Please download our certificate of conformity here .

For more information, please contact Quality and Compliance division of AAK by frontoffice@caa.gov.kz