Assistance for passengers with reduced mobility, as well as diagnosis of childhood autism, Asperger’s syndrome, atypical autism

Wheelchairs are available at the airport to accommodate people with reduced mobility and other people with limited mobility.

Persons with limited mobility are escorted to the aircraft after passenger registration procedures. Boarding of passengers with limited mobility is carried out in the first place, desembarking in the last place. On board, passengers receive assistance from flight attendants in accommodation, information, assistance in meeting the rules of aviation security, catering, first aid in flight.

Passengers from the population with limited mobility can additionally carry a stretcher and a wheelchair for personal use free of charge as luggage.

Guide dogs travelling with blind passengers are transported free of charge, without a cage, in excess of the free baggage allowance, provided that such dog has a collar and muzzle, and it is close to the owner throughout the air transportation process.

To confirm the diagnosis of children’s autism, Asperger’s syndrome, atypical autism, a medical advisory board is provided.

• Waiting for assistance at the airport for PRMs:

On departure:

• When pre-booking of service for passengers with reduced mobilities was made, on departure you may get service at the airport, in 5 to 10 minutes;
• In case of no pre-booking of service for passengers with reduced mobilities was made, on departure at the airport you may get service, in 5 to 20 minutes.

On arrival:

• When pre-booking of service for passengers with reduced mobilities was made, on arrival you may get service at the airport, in 5 to 15 minutes;
• In case of no pre-booking of service for passengers with reduced mobilities was made, on arrival you may get service at the airport, in 5 to 15 minutes.

Carriage of animals

Animals are accepted for carriage with the prior consent of the airline. The consignor shall submit the documents required by the veterinary authorities of the country to, from or through the territory of which the transport takes place.

Conditions for the transportation of animals from airlines are different. In the cabin most carriers allow you to take only a dog or a cat weighing up to 8 kg - PETC. Larger animals are transported in the baggage compartment - AVIH.

Before buying a ticket, clarify the rules for the carriage of animals to the airline, which flight you are going to fly.

For the transport of animals, the passenger provides a container (cage) with air access.

The carriage of animals and in containers (cages) is allowed with a waterproof and coated bottom absorbent material. It is allowed to transport animals in tightly closed baskets, boxes with an air access hole.

The choice of a bag or container depends on where your pet will fly, namely in the cabin of the aircraft or in the luggage compartment.

If you take the animal on board, during takeoff and landing the bag will need to put under the seat in front of the standing chair. Therefore, the bag should be small. Refine your carrier size requirements.

For transport on board, the carrier can be a soft bag or a rigid cage. But it must be designed specifically for the transport of the animal. Such bags and cages are sold in pet stores. You can not take on board pets in ordinary bags.

The cargo compartment must be sufficiently spacious to allow your pet to stand or lie in. There should be holes for ventilation. The bottom should not allow liquid, it should not have wheels. The carrier must be tightly closed to prevent the pet from escaping during the flight.

The weight of accompanied animals, including the weight of containers (cages) and food, is not included in the free baggage allowance and is paid at a tariff.

Guide dogs travelling with a visually impaired passenger are transported free of charge, without a cage, in excess of the free baggage allowance, provided that such dog has a collar and muzzle and is near the owner.

Transportation of unaccompanied minors

Unaccompanied minor passengers are accepted for transportation by the airline only after written application of parents (adoptive parents, guardians) or guardians.
Unaccompanied minor passengers carry children on domestic and international flights aged 6 to 16 years old, who travel without parents and are not trusted by any of the passengers.

Unaccompanied minors are not accepted for carriage between 11 p.m. and 6 a.m. as specified in clause 5 of article 36 of the Law of the Republic of Kazakhstan dated August 8, 2002 "On the Rights of the Child in the Republic of Kazakhstan".
Under-age passengers under the age of 6 are only transported accompanied by an adult passenger.
If a minor citizen of the Republic of Kazakhstan is leaving the Republic of Kazakhstan unaccompanied, he/she will have to bring the notarized consent of parents, adoptive parents, guardians or custodians for the minor's departure from the Republic of Kazakhstan along with his/her passport specifying the period of the departure and the country (countries) he/ she intends to visit.

Regardless of the age of each minor passenger, for whom 50 per cent of the corresponding class of service is paid, a separate place is provided, and free baggage transportation is allowed at the rate set for passengers, paying the standard fare.

Transportation of pregnant women

Pregnant women are accepted by the airline for carriage by air, provided that the pregnancy is up to 34 weeks in the case of a single pregnancy, and in the case of multiple pregnancies - not more than 32 weeks, provided that the state of health is satisfactory, This must be confirmed by the medical organization’s certificate on the date of pregnancy and the state of health provided to the airline after 22 weeks of pregnancy, which is calculated according to the expected date of delivery.

Pregnant women, whose gestation term exceeds 34 weeks in case of a singleton pregnancy, and in case of a multiple pregnancy - not more than 32 weeks, provide the conclusion of the medical-consultation commission, approved by Order № KP DCM-175/2020 of the Acting Minister of Health of the Republic of Kazakhstan " On approval of the forms of accounting documentation in the field of healthcare" (registered in the State register of regulatory legal act № 21579), form № 026/u about their health status (hereinafter - the form № 026/u).

The airline refuses to transport pregnant women even if there is the opinion of the medical advisory commission form 026/y, if the birth date is expected within the next 7 calendar days.

Women who have given birth and newborn children are not allowed to be transported during the first 7 calendar days after the birth of the child.