Сultured dairy products in containers of more than 100 ml are accepted only in checked baggage, it is prohibited to transport in the cabin.

The tanks must be strong and firmly closed. They must not be as full as possible - at least 1/5 of the tanks must remain empty. It must be cooled before transport.

The containers shall be packed in three layers of polyethylene film or in three dense sealed polyethylene bags to prevent leakage. Additionally, it is necessary to pack in a hard outer packaging, for example, in a cardboard box.

Meat and fish products are carried only in checked baggage. It is forbidden to carry in the cabin.
Products must be in a reliable and undamaged package. At least 3 layers: the first and last of which is thick polyethylene.
For example: products dense polyethylene paper layer cardboard box dense polyethylene.

The maximum weight is 5 kg per passenger.

If the dimensions of the instrument meet the requirements of the airline, the luggage is placed in the cabin of the aircraft on the top shelf or under the passenger seat. If the cargo is heavy and voluminous, the passenger is given the opportunity to buy an additional place under the condition of prior agreement with the airline (24 hours before the expected date of departure). Also, the instrument can be put in the luggage, musical instruments must be packed in cases and bags with hard ribs, so that they withstand pressure and be protected from deformation. At the reception you can put a label on your luggage with the inscription «fragile», then the musical instrument will be located away from the main luggage.

If the passenger agrees to follow in another class of service with the provision of food and the right to free baggage transportation in accordance with the standards of the original issued ticket, recalculations are made on the difference between the cost of transportation in the paid class and the service class provided;

If a passenger refuses to travel in the cabin of another, cheaper than the paid class of service, the airline incurs expenses within the actual costs of placing the passenger in the hotel, food, communications and ground transportation at the airport and from the airport until then, when will be able to provide a seat according to the service class of the original issued ticket on the flight of the airline or on the flight of another airline.

The air transport contract is terminated unilaterally on the initiative of the airline in cases: refusal of the passenger to inspect the aircraft before the flight, the perpetration by the passenger of actions that pose a threat to the flight safety of the aircraft, if the passenger is in a state of alcoholic, narcotic, intoxicant intoxication, which can pose a threat to the health of the passenger or the safety of persons and property on board the aircraft, inconvenience to other passengers, as well as the failure of passengers to perform their duties on board the aircraft.

In the event that you have not checked in for the flight, did not come to the flight and did not fly, without informing the airline about the lateness, all subsequent flights within the ticket, as a rule, burn.

If you had a check-in, but you were late for landing, for example, lost at the airport, you will need to contact representatives of the airline, who will most likely be able to help: take a fine for non-attendance and transfer to another flight. If the tariff rules allow, you can exchange or surrender the ticket. The fare information is usually indicated in the itinerary.

When planning trips, remember:

• Check-in at the airport starts 2-3 hours and ends 40-60 minutes before scheduled departure.
• Online registration ends earlier than usual - 45-90 minutes before departure.
• The plane will be boarding in 15 to 30 minutes.
• The time of departure and arrival in the flight local.