Check-in of departing passengers at the airport begins no later than 1.5 hours before aircraft departure for domestic flights and no later than 2 hours before aircraft departure for international flights (depending on the type of aircraft and number of passengers) and ends 40 minutes before aircraft departure.

Passenger shall arrive at the airport for check-in no later than 40 minutes prior to aircraft departure to complete check-in procedures. Passengers who are late for check-in will not be checked-in.

Ticket and baggage registration for departing passengers is performed at a check-in counter or other check-in options. Self-service check-in and baggage check-in desk closes 40 minutes prior to departure.

It is recommended for passengers to use mobile check-in and self-check-in desks (if any) to avoid making personal contact.

The airline is responsible for its luggage safety after check-in. Baggage is not accepted by the airline as checked-in baggage if it is not packed in suitcases, boxes, bags or other packaging to ensure its safe transportation.

Weight, dimensions, free baggage allowance and baggage allowance are set by the carrier. Transportation of baggage in excess of free baggage allowance set by the airline shall be paid for at the point of departure for the entire transportation to the point of destination at the rate applicable on the date of issuance of paid baggage receipt.

Disabled passengers and people with reduced mobility may additionally bring a stretcher and a wheelchair for personal use free of charge as baggage.

If luggage delivery is delayed, the airline shall pay compensation to luggage recipient in the amount of 10 per cent of the ticket price for each day of delay, but not more than 50 per cent of the ticket price according to the provision at the passenger's actual place of residence.

If the flight is cancelled or delayed due to the Carrier's fault, or if the flight is delayed due to the late arrival of the aircraft, or if the route of the flight is changed, the Carrier shall organize the following services for passengers at points of departure and transfer airports:

- if flight delay is more than, two hours carrier provides refreshments and two telephone calls, including international communication lines, not longer than five minutes long or two e-mail messages;

- if the delay is for four hours and more the carrier shall ensure a hot meal: during the daytime every six hours, at night every eight hours;

- if the flight delay is more than eight hours - during the daytime and more than six hours - at night, it shall organize accommodation in a hotel provided by the airline and transfers from the airport to the hotel and back;

- in case the flight is cancelled or delayed due to the fault of the carrier for more than ten hours, at the passenger's discretion the carrier shall ensure the passenger's transportation by the next available flight to the destination point specified on the ticket, or refund the passenger's full ticket price;

- in case of passenger delay due to fault of the airline, the airline shall pay a penalty at the rate of 3% of the ticket price (for the segment of the journey in which the delay occurred) for each hour of delay, unless the airline provides evidence that the delay was due to force majeure. The amount of the fine shall not exceed the cost of the ticket (flight segment in which the delay occurred).