In case of cancellation or rescheduling of flights, passengers who have cell phones and email in their booking will be notified by the system after the changes. Due to limited Internet access, communication with the airline's service center may be difficult.

Passengers of canceled flights will be offered to reschedule their departure to the next flights.

Return and rebooking of tickets will be carried out at the place of purchase after the stabilization of the situation and the restoration of the Internet. Tickets for flights canceled before January 19 can be returned or exchanged without penalty.

It is possible to buy air tickets without access to the Internet through the Kaspi.kz application and at the airline's ticket offices at airports.

Passengers arriving during the curfew must carry an ID card or passport, as well as a boarding pass to move around the city.

For questions about the status of flights, passengers can contact the airline and airports at the following numbers:

Turkish Airlines: +7 727 3123250, +7 727 3493336;

Belavia: +375172202555;

Lufthansa: +7 727 3335025, +7 495 4118437;

Aeroflot: 8 800 4445555;

Ural Airlines: +7 499 9202252;

Air Astana: +7 7272 444477;

SCAT: +7 725 2998880;

"Qazaq air": +7 7273 561414;

Fly Arystan: +7 7273 311010;

"Nursultan Nazarbayev International Airport": +7 7172 702999;

"Almaty International Airport": +7 7272 221551;

Aktau International Airport: +7 7292 609755;

"Turkistan International airport": +7 7292 609755;

Khiuaz Dospanova International Airport (Atyrau): +7 7122 764646;

Aliya Moldagulova International Airport (Aktobe): +7 7132 730073;

Aulie-Ata International Airport (Taraz): +7 7262 542600;

Aviation Administration of Kazakhstan: +77172798213, +77172798214

+77172798215, +77172798229, +77021115822, email address call798213@mail.ru, around the clock.