Aviation Administration of Kazakhstan JSC, due to the high demand for air transportation before the upcoming holidays and weekends, reminds passengers of the need to comply with the rules of passenger and baggage transportation.
According to Article 76 of the Law of the Republic of Kazakhstan "On the use of the Airspace of the Republic of Kazakhstan and aviation activities", a separate ticket is issued for each passenger, which confirms:
   1) familiarization of the passenger with the terms of the air carriage contract;
   2) conclusion of an air carriage agreement between the passenger and the airline.
In this regard, we strongly recommend that all passengers study the rules of passenger transportation of the selected airline before the departure date.
We also remind you that according to paragraph 59 of the Rules for the Carriage of Passengers, Baggage and Cargo by Air, the weight, dimensions, and free baggage allowance for hand luggage and baggage are set by the carrier. Thus, the baggage allowance for hand luggage and baggage for each airline may vary depending on its internal requirements.
In order to minimize congestion at the airport, passengers are advised to check in online. Online registration can be made on the airline's websites.
In case of cancellation or delay of a flight, the carrier organizes the following services for passengers at departure and intermediate points:
1) provision (if available) of a mother and child room to a passenger with a child under the age of seven;
2) two telephone calls, including over international communication lines, lasting no more than five minutes or two e-mail messages while waiting for the departure of the flight for more than two hours;
3) provision of soft drinks while waiting for the departure of the flight for more than two hours;
4) providing hot meals while waiting for the departure of the flight for more than four hours and beyond:
   every six hours – during the daytime;
   every eight hours – at night;
5) accommodation in a hotel provided by the airline, while waiting for the flight departure for more than eight hours – during the day and more than six hours – at night;
6) delivery by transport provided by the airline from the airport to the hotel and back in cases where the hotel is provided without charging an additional fee.
At the same time, these services are provided only if the flight delay was caused by the airline.
In case of cancellation or delay of the flight due to the fault of the carrier for a period of more than ten hours at the choice of the passenger, the carrier:
1) provides transportation of the passenger by the next flight to the destination indicated in the ticket, with the provision of services in accordance with this paragraph;
2) returns the full ticket price to the passenger.
In addition, we remind you that if the passenger's transportation is delayed due to the fault of the airline, the latter pays the passenger a fine of 3 percent of the ticket price (the flight section where the delay occurred) for each hour of delay, unless it proves that the delay occurred due to force majeure. To receive compensation, passengers need to contact the airline directly.
We wish all passengers a safe and comfortable flight!